Politique de remboursement

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at ajwa.clothes.luxury@gmail.com.
Please note that returns should be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return-related questions at ajwa.clothes.luxury@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants),

  • Custom products (e.g., special orders, personalized items),

  • Personal care goods (e.g., beauty products),

  • Hazardous materials, flammable liquids, or gases.

Unfortunately, we do not accept returns on sale items or gift cards.

If you’re unsure about your specific item, feel free to contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period (EU Customers)

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition as received: unworn or unused, with tags, and in the original packaging. Proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at ajwa.clothes.luxury@gmail.com.